bdwln's Privacy Policy
Learn everything about how bdwln collects, uses, and keeps your personal information secure — fully and transparently.
bdwln ("we", "our", "platform") is fully committed to protecting the privacy of users in Bangladesh. This Privacy Policy ("Policy") explains what information is collected when you use bdwln's website and services, how it is used, and what your rights are.
By using this website and its services, you are considered to have given your consent to the terms of this Privacy Policy. If you do not agree with any part of this Policy, you are requested to refrain from using our services.
Information We Collect
We collect various types of information during registration and use of services on bdwln. This information is divided into two main categories.
1.1 Information You Provide Directly
Information you actively provide to us, including the following:
- Full name and date of birth (for age verification)
- Mobile number and email address
- Residential address
- National ID card or passport number (when identity verification is required)
- Payment information — such as bKash, Nagad, Rocket, or Upay number
- Content of communications with us via live chat and email
1.2 Automatically Collected Information
Some information is collected automatically when you use our platform:
- IP address and device information
- Browser type and version
- Pages visited and time spent
- Referral URL
- Cookie and session data
- Transaction history and gaming activity
How Your Information Is Used
bdwln uses your information only for legitimate and specific purposes. We process your information for the following reasons:
- Account management: Creating and maintaining your account, verifying logins, and ensuring security.
- Identity verification (KYC): Confirming age and identity, and complying with responsible gaming requirements.
- Financial transactions: Processing deposits and withdrawals, preventing fraud, and resolving disputes.
- Customer support: Resolving your questions and complaints via 24/7 live chat.
- Platform improvement: Analysing user experience to improve the quality of our services.
- Promotional communications: Sending information about bonuses and offers with your consent.
- Legal obligations: Retaining and providing information to comply with applicable laws and regulations.
Cookie Policy
The bdwln website uses cookies, which are small text files stored in your browser. Cookies help our platform function correctly and improve your experience.
3.1 Types of Cookies
- Essential cookies: Required for login sessions and security — these cannot be disabled.
- Functional cookies: Used to remember your preferences and settings.
- Analytics cookies: Collect anonymous statistics to understand how the site is used.
3.2 Cookie Controls
You can control or delete cookies from your browser settings. Please note that disabling essential cookies may cause some features of the platform to stop working correctly.
Information Security and Protection
Ensuring the security of your personal information is bdwln's highest priority. We apply industry-standard technical and organisational measures.
4.1 Technical Security Measures
- All data transmissions secured with SSL encryption
- Payment information stored in encrypted form
- Two-Factor Authentication option available
- Automated security monitoring to detect suspicious activity
- Regular security audits and vulnerability testing
4.2 Organisational Security Measures
- Only authorised staff can access user information
- Regular privacy and security training for staff
- A plan for rapid response in the event of a data breach
While we make every effort, no online platform can guarantee 100% security. It is therefore your responsibility to keep your account password secure.
Sharing Information with Third Parties
bdwln does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in specific circumstances:
5.1 Service Providers
Necessary information is shared with our trusted partners for payment processing (bKash, Nagad, Rocket, Upay), technology infrastructure, and customer support, but only for the purpose of providing those services.
5.2 Legal Obligations
If we are required to provide information under a court order, a lawful request from an investigating authority, or applicable law, we will comply.
5.3 Business Changes
In the event of a company merger, acquisition, or asset transfer, user information may be transferred. You will be properly notified before any such change takes place.
5.4 With Your Consent
For any purpose beyond those listed above, we will obtain your explicit consent before sharing your information.
Data Retention Period
We retain your information only for as long as necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations.
- Account information: While your account is active and, after closure, for a set period as required by law.
- Transaction records: For the period required by financial regulations and fraud prevention.
- Communication records: For the period required to maintain customer service quality and resolve disputes.
- Promotional communications: Until you withdraw your consent.
After the set period, information is securely deleted or anonymised.
User Rights
You have the following rights regarding your personal information, which you may exercise at any time:
7.1 Right to Access
You have the right to see what information we hold about you. We will provide the information within a set period after your request.
7.2 Right to Rectification
If the information you have provided is inaccurate or incomplete, you have the right to request that it be corrected.
7.3 Right to Erasure
In certain circumstances you may request that your personal information be deleted, although this may not be fully possible where legal obligations exist.
7.4 Right to Restrict Processing
You may request that the processing of your information be restricted for specific reasons.
7.5 Right to Object
You may object at any time to the use of your information for marketing purposes, and we are obliged to comply.
7.6 Right to Data Portability
You have the right to receive the information you have provided in a structured, commonly used format.
To exercise these rights, contact our support team via live chat or email us at [email protected].
Privacy of Minors
bdwln provides services only to individuals aged 21 or older. We do not knowingly collect any personal information from minors.
Age is verified at the time of registration, and if any user is found to be under 21, their account is immediately closed and any information collected is deleted.
If you have information that a minor has registered on bdwln, please notify us at [email protected].
Changes to the Privacy Policy
bdwln may update this Privacy Policy from time to time. Changes will be published on this page and the "Last Updated" date at the top of the page will be revised.
For significant changes, we will notify you by email or via a notification on the platform. Continued use of the platform after any changes will be considered as your acceptance of the updated policy.
We therefore recommend that you review this Privacy Policy on a regular basis.
Contact Us
If you have any questions, concerns, or requests about this Privacy Policy, please get in touch with us. Our dedicated privacy team is ready to resolve your matter promptly.
Live Chat: Direct support in Bengali available 24/7
Email: [email protected]
Response time: Usually the same day on business days
If your privacy complaint is not resolved through us, you retain the right to file a complaint with the relevant authority.